Tenants Guide

◈   Once you have given us a clear understanding of your requirements you will receive a selection of the properties we have available that match your criteria. We can also keep you up-to-date via email, telephone call or SMS alerts when the latest properties become available.

◈   Regardless of whether you are looking for a short, medium or long term tenancy we will usually have something available to meet your requirements because different landlords are looking for different letting terms themselves.

◈   Our offices are open 9:30am-6.30pm Monday to Friday.

◈   In order to secure a property we recommend an early viewing and we will accompany you throughout so that we are on hand to answer any questions immediately and advise where necessary.

◈   Once you have identified a suitable property you will be required to pay a holding deposit. We will then reference you and take the Property off the market.

If and when your referencing is successful we will then organise the following regardless of whether your property is managed:

◈   Arrange an Inventory with you

◈   Collect from you your first month’s Rent and the Security Deposit,

◈   Agree the moving in date and for you to sign the Tenancy Agreement.

◈   On the agreed date you will be given a set of keys and if your property is managed we will provide you with your property managers contact details.

◈   Congratulations, you can now move into your new home!

◈   Once you are nearing the end of your tenancy period you will need to decide whether to extend your stay or move out (remembering to give two months' notice in writing).

a.   Renewing your Tenancy

◈   If you do want to renew the tenancy, we will liaise with you directly and send you all the necessary paperwork to complete. If your circumstances have changed, some new checks may be needed, but this will be advised on at the time.

Note: Remember the landlord at this stage will be within his/her rights to serve notice on your tenancy if they need the property back or there have been any persistent issues.

Deposit

◈   If we manage the property on behalf of the landlord, we'll arrange a check out with you (carried out on the last day of your tenancy) to ensure the property is left in an appropriate condition - at this point, you'll hand back the keys. If the landlord manages the property, you'll need to liaise with them directly in order to arrange a time and date to meet there, complete a check out and hand the keys back.

b.  Moving out

◈   After serving your notice you'll need to ensure that the property is left in good condition in order for you to be entitled to your full deposit back. If there are no deductions or disputes and all the necessary forms are filled out correctly by you and by the landlord, your deposit should be returned within 14 days after the deposit release agreements have been received.

Deposit

◈   After serving your notice you'll need to ensure that the property is left in good condition in order for you to be entitled to your full deposit back. If there are no deductions or disputes and all the necessary forms are filled out correctly by you and by the landlord, your deposit should be returned within 14 days after the deposit release agreements have been received.

◈   Pardoning normal wear-and-tear, if the property is in the same condition as when you moved in, getting your deposit back should be no problem.

Here's what to do next:

◈   Give the property a thorough clean, including carpets, windows, walls and furniture (if necessary hire a professional cleaner)

◈   If it's your responsibility, tidy up the garden and clear away any rubbish

◈   Return all of the keys

◈   Remove all of your personal belongings

◈   Redirect all your letters

◈   Cancel your utility, council tax and any other paying responsibilities you may have at the property.

◈   If you need any help either before after your tenancy call us and we'll be happy to help.