Landlords Guide

Landlords Guide

◈   When asking an agent to value your home you will have several options. It is important to consider more than just fees when making this decision. The reputation and location of a letting agent can attract tenants and an agent with membership to regulatory bodies can offer you peace of mind that your money is in safe and secure hands.

◈   As experts in letting properties we have an in-depth knowledge of what tenants are looking for from rented property in the area. We base our valuations on our knowledge of the local market trends and use this information to guide how we market your property.

City Fox will take into account the many factors which affect the appropriate rent to charge your tenants. When we value properties for rent we look into aspects which may influence the rate you are able to charge including:

◈   The type of tenant will the property attract

◈   What fixtures and furnishings will be included in the property

◈   The local trends and demand for the property type in the area (and whether this is likely to change over time)

◈   Proximity to transport links and local amenities

◈   State of repair and décor

◈   By deciding on a mortgage first you will give yourself the confidence and understanding of your budget that you require to put you in a strong negotiating position when you find a property you want.

◈   When using City Fox, you can choose from our “four service levels” to find the best fit for your needs and personal requirements. It starts from the basic Let Only Service to a more comprehensive Rent Collection Service or choose the Fully Managed Service to make your property investment hassle-free. You can also choose to become our “Rent Guaranteed” landlord, where we fully manage your property and pay your rent even if the property is empty. To find out more on our rent guarantee service you can call, email or click on this link to read more.

As soon as we receive your instruction, we'll prepare your property's details, which can include professional photography, a location map and an Energy Performance Certificate. Then we'll start marketing your property to attract the right tenant with:

High profile advertising

◈   We invest in marketing through high profile advertisements in all the local newspaper, window dispale and publications across our branch network as well as using our extensive tenant database to target direct mail campaigns.

Online exposure

◈   Your property will also be marketed on our website, where potential tenants can sign up to our online registration service which alerts them when rental properties that match their criteria become available. We also use other major online portals to market your property.

◈   The website is also available in a mobile format for customers with an internet enabled phones so they can search for properties when they're out and about.

◈   In addition City Fox’s local market knowledge, large database of potential tenants, in-branch visibility, and open house viewings, will ensure that your property will soon be seen by thousands.

Arranging gas and electrical safety certificates:

◈   Your property must meet the UK's legal safety standards, therefore an impartial service must be employed to provide you with essential certified gas and electricity inspections. City Fox will be able to provide this for you upon your request.

◈   Keeping up with the latest legislation is very important. At City Fox we ensure our landlords and their investments are up to date with the newest regulations and protected at all times. It's all part of the service.

◈   We recommend you keep your property as a blank canvas for prospective tenants by keeping the space clean and clutter-free. As standard, City Fox will accompany the prospective tenants on all viewings on your behalf however if you choose to host the viewing yourself remember to highlight all the good points that aren't immediately obvious, such as friendly neighbours and in-built storage.

◈   Appeal to the masses. If you are decorating your property keep it simple, don't let your personal taste put off potential tenants.

◈   Your estate agent can handle negotiations between you and the prospective tenant. At City Fox, we strive to get you the best price, however there may be other factors worthy of consideration in this decision, such as the references of the tenant and whether they have a reliable income.

Once you accept an offer, we will do the following:

◈   Reference the potential Tenant(s)

◈   Produce the Tenancy Agreement

◈   Collect the first monthly Rent and the Security Deposit

◈   Produce the Property Inventory

◈   It is important to run thorough checks on prospective tenants to ensure that your investment will be secure. City Fox, we use strict referencing procedures carried out by independent experts which can give our landlords a comprehensive understanding of their personal and financial circumstances, including a check on their employment history, credit worthiness and previous addresses.

◈   This document outlines the agreed responsibilities of both parties. It is important that both tenants and landlords take the time to read this carefully before signing.

◈   An inventory is a detailed list agreed and signed by both parties itemising the contents and condition of the property at the time of the tenant moving in. City Fox uses an Independent Inventory Service to provide a comprehensive list designed to minimise the risk of any dispute over the deposit at the end of the tenancy.

◈   Once the deposit has been paid in full, the tenant has secured the property. This deposit is held against possible damage to the property which can be checked against the inventory at the end of the tenancy. The Housing Act 2004 protects all parties in this regard as the deposit is now required to be held within a government-approved scheme on an Assured Shorthold Tenancy. This scheme offers quicker and easier ways of resolving disputes, without the need for court action.

◈   In order to keep checks on the property and that it is being well looked after, you will need to agree a number of visit dates with your tenant, usually a couple of times a year. Of course, if anything breaks down or needs repairing then you may be required to visit the property more often. If you want to minimise your workload City Fox offers the fully managed service option to lighten the load (see our service level section for more details).

◈   Small gestures will go a long way in building good relationships with your tenants, leave out instructions to appliances Once the tenancy period has nearly come to an end, your tenant will need to decide whether to extend their stay or move out (remembering to give two months' notice in writing).

◈   As our landlord, if anything else arises before, during or after the tenancy we will be on hand to offer you full, supportive lettings advice. Whatever your enquiry, contact us - we will be more than happy to help.

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If you have any question do not hesitate to contact us on 020 7791 5333 or email

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